Privacy policy

1. INTRODUCTION

This Privacy Policy explains how Wuhan Meikemanni E-commerce Co., Ltd. (“we”, “us”, “our”) collects, uses, stores, discloses and protects your personal information when you visit and use our website located at https://maxbase.golf (the “Site”), place orders, subscribe to newsletters, submit contact forms or interact with any related services (collectively the “Service”). Our business mainly provides customized golf head covers and personalized golf accessory services to global customers.

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), and other global data protection laws applicable to cross-border e-commerce business.

By accessing or using our Site, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree with our policies, please do not use our website or services.

2. DEFINITIONS

  • Personal Data: Any information that directly or indirectly identifies an individual, including full name, email address, phone number, shipping/billing address, payment related data and user behavioral data.

  • User: Any visitor, registered customer, subscriber or any person who accesses our website and purchases golf accessories or customized services.

  • Cookies: Small text files stored on your browser to recognize your device, improve user experience and analyze traffic.

3. INFORMATION WE COLLECT

We collect two categories of information: information you voluntarily submit, and information automatically collected when browsing.

3.1 Voluntarily Submitted Data

We collect personal data that you actively provide during checkout, registration or communication:

  • Full name, first name and last name

  • Email address, contact phone number

  • Billing address, shipping address, country/region

  • Order history, product preferences and shopping cart data for golf accessories and custom head covers

  • Messages you sent via contact form or customer support email

  • Newsletter subscription preferences

3.2 Automatically Collected Data

When you browse our website, we automatically collect non-sensitive and technical data for operation and analytics:

  • IP address, device type, operating system

  • Browser type, language settings

  • Access time, visited pages, stay duration, click behavior

  • Traffic source & referral channels

  • Cookies and tracking data

3.3 Payment Data

We do not store complete credit card details on our server. All payment transactions are processed by authorized third-party payment processors such as PayPal, Credit Card and other payment gateways. Your payment information is protected in accordance with PCI DSS standards.

4. HOW WE USE YOUR INFORMATION

We only use your personal data for legitimate business purposes, including:

  • Process, fulfill and ship your orders of customized golf head covers and golf accessories; handle after-sales service, refunds and disputes

  • Create and manage your customer account, verify user identity

  • Send order updates, shipping notifications and transactional emails

  • Reply to customer inquiries and provide technical & customization support

  • Optimize website functions, product display and user interface

  • Analyze website traffic, measure advertising effectiveness

  • Send promotional newsletters, discount offers and marketing content (only with your consent)

  • Prevent fraud, abnormal transactions and protect website security

  • Comply with legal obligations and regulatory requirements

5. LEGAL BASIS FOR DATA PROCESSING (GDPR)

For users located in the European Economic Area(EEA) and United Kingdom, we process your personal data based on the following legal grounds:

  • Consent: You explicitly agree to data collection for specific purposes such as email marketing.

  • Contract Performance: Data processing is necessary to complete sales contracts and deliver ordered golf products and customized services.

  • Legitimate Interests: For website optimization, fraud prevention and routine business operation, without overriding your privacy rights.

  • Legal Compliance: Process data to comply with local laws, tax and regulatory rules.

6. SHARING YOUR PERSONAL DATA

We will never sell your personal data to third parties for commercial purposes without your explicit permission. We may share your data only with trusted service providers as below:

6.1 Authorized Service Providers

We share necessary data with third-party vendors to support our business:

  • Payment processors: PayPal, Credit Card and other payment gateways for transaction settlement

  • Logistics carriers: Shipping companies to deliver packages to your address

  • Email & marketing platforms: Brevo, Klaviyo, Zoho for newsletter delivery

  • Analytics tools: Google Analytics to analyze website traffic

  • Cloud hosting & CDN providers for website data storage

6.2 Legal Required Disclosure

We may disclose your personal information if required by law, court order, government investigation, or to protect our legal rights, property safety and public interests.

6.3 Business Transfer

In the event of merger, acquisition, asset sale or business reorganization, user data may be transferred as part of business assets.

7. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies, web beacons and similar tracking technologies to enhance browsing experience and analyze user behavior.

  • Necessary Cookies: Required for basic website functions, including shopping cart storage and user login status, cannot be disabled.

  • Functional Cookies: Save your preferences such as language and region settings.

  • Analytics Cookies: Help us understand visitor behavior via Google Analytics.

  • Marketing Cookies: Used for targeted advertising and remarketing campaigns.

You can disable cookies anytime through your browser settings. Please note that disabling necessary cookies may cause abnormal functions of our website.

8. DATA RETENTION

We only retain your personal data for the period necessary to fulfill the purposes we collected for:

  • Order data: Reserved for 3 years after order completion for after-sales, tax and dispute handling;

  • Marketing subscription data: Reserved until you unsubscribe;

  • Log & analytics data: Automatically deleted within 12 months;

  • If you request data deletion, we will erase your personal information within 14 working days.

9. USER RIGHTS

Depending on your region, you have the following privacy rights:

9.1 Rights for GDPR Users (EU/EEA/UK)

  • Right to access: Request a copy of your stored personal data

  • Right to rectification: Correct inaccurate personal information

  • Right to erasure (Right to be forgotten): Request permanent deletion of your data

  • Right to restrict processing: Limit the scope of data usage

  • Right to data portability: Obtain your data in readable format

  • Right to withdraw consent: Unsubscribe marketing emails anytime

9.2 Rights for CCPA Users (California, USA)

California residents have the right to know, access, delete and opt-out the sale of personal information. We will never sell your private data to third parties.

9.3 How to Exercise Your Rights

Please send your request to our official support email: support@maxbasegolf.com. We will verify your identity and respond within 30 calendar days.

10. DATA SECURITY

We adopt industry-standard security measures including HTTPS encryption, firewall protection, access permission control and regular data backup to protect your personal data from unauthorized access, disclosure, modification or destruction. However, no internet transmission method is 100% secure, we cannot guarantee absolute security.

11. INTERNATIONAL DATA TRANSFERS

Our website serves global users, your personal data may be transferred and stored outside your resident country, including servers located in the United States and other countries. We ensure all cross-border data transfers comply with GDPR and local data protection laws, and guarantee equivalent data protection level.

12. THIRD-PARTY WEBSITES

Our website may contain external links to third-party websites (social media, affiliate platforms). We have no control over third-party platforms and are not responsible for their privacy policies. We recommend you read the privacy policy before visiting external websites.

13. CHILDREN’S PRIVACY

Our services are intended for users over 18 years old. We do not knowingly collect personal data from children under 18. If you find we have collected minor’s information, please contact us immediately, we will delete relevant data as soon as possible.

14. AMENDMENTS

We reserve the right to update this Privacy Policy at any time. Any revised version will be posted on this page with updated date. Continued use of our website after modification means you accept the updated policy.

15. CONTACT US

If you have any questions, disputes or suggestions about this Privacy Policy, please contact us via:

Company Name: Wuhan Meikemanni E-commerce Co., Ltd.

Address: Building 7, Apartment 1202, Huashi Garden, Wuhan, Hubei, China

Email: support@maxbasegolf.com