Shipping & return

1. OVERVIEW

This Shipping and Return Policy applies to all orders placed on https://maxbase.golf (the “Site”), operated by Wuhan Meikemanni E-commerce Co., Ltd.. We specialize in personalized custom golf head covers and premium golf accessories. The following policy covers shipping processing, delivery terms, customs duties, return eligibility, refund rules and exchange solutions for all global customers.

2. ORDER PROCESSING TIME

All orders are processed and verified within 24 hours after successful payment. Processing time varies between customized products and in-stock items:

  • Custom Golf Head Covers: 2 – 4 business days for design confirmation, production and quality inspection.

  • Ready-to-Ship Golf Accessories: 1 – 2 business days for packaging and dispatching.

Orders placed on weekends or official holidays will be processed on the next available business day.

3. SHIPPING METHODS & DELIVERY TIME

We provide worldwide international shipping to support golf enthusiasts across North America, Europe, Oceania and other regions. All parcels are shipped via reliable cross-border logistics carriers with tracking numbers.

  • United States & Canada: 7 – 15 business days

  • European Countries: 10 – 18 business days

  • Australia & New Zealand: 8 – 14 business days

  • Other Regions: 12 – 25 business days

The estimated delivery time is for reference only. Delivery delays may occur due to customs clearance, peak shopping seasons, bad weather or unexpected logistics emergencies, which are beyond our control.

4. SHIPPING FEES

  • Shipping fees are calculated based on product weight, package size and customer’s shipping country during checkout.

  • We occasionally offer free shipping promotions according to seasonal activities; promotion rules will be displayed directly on the product page or cart page.

  • All shipping fees are non-refundable under any circumstances.

5. CUSTOMS, DUTIES & TAXES

As an international cross-border e-commerce store, customers shall be fully aware of the following cross-border trading rules:

  • Import duties, customs clearance fees, VAT and any additional local taxes are the buyer’s responsibility.

  • We cannot predict tax rates for different countries, as tax policies vary by region.

  • If the parcel is returned to us due to the buyer’s refusal to pay customs duties, the original shipping cost and return freight will be deducted from the refund amount.

6. ORDER MODIFICATION & CANCELLATION

  • Before Production: Customers can modify shipping address, product style or cancel orders for free within 24 hours after payment.

  • After Production Started: Customized products cannot be cancelled or modified, because all golf head covers are privately customized according to customer’s exclusive patterns and texts.

  • Shipped Orders: Once the parcel departs our warehouse, order cancellation is not supported.

7. RETURN & EXCHANGE ELIGIBILITY

Due to the personalized nature of custom golf products, our return policy is divided into customized items and regular in-stock items:

7.1 Customized Products (Custom Golf Head Covers)

All personalized custom golf head covers are tailor-made exclusively for each customer. Customized products are final sales and NOT eligible for voluntary return or exchange after production begins.

We only accept returns or free remakes if:

  • Products have obvious manufacturing defects;

  • Wrong items shipped caused by our internal error;

  • Severe printing errors inconsistent with customer’s confirmed design.

7.2 Regular In-Stock Accessories

Non-customized, standard golf accessories can be returned or exchanged within 14 calendar days from the delivery date. Products must be unused, unwashed, intact with original packaging and no scratch damage.

Return shipping fees are borne by the customer.

8. NON-RETURNABLE SITUATIONS

We do not support returns or refunds under the following conditions:

  • Customer submitted wrong design content, text or size by mistake;

  • Slight color difference caused by screen display deviation (not regarded as quality problem);

  • Products damaged caused by improper use after delivery;

  • Parcels abandoned or refused without valid reasons during customs clearance;

  • Overdue return requests beyond the 14-day valid period.

9. REFUND PROCESS

Once your return application is reviewed and approved by our support team:

  • Refunds will be processed to your original payment method within 7–15 business days;

  • The actual arrival time depends on your payment platform’s processing rules;

  • Original shipping fees and return shipping fees are non-refundable.

10. LOST OR DAMAGED PARCELS

  • If the parcel is confirmed lost during transit, we will provide a full refund or arrange a free reshipment for customers.

  • If the product is severely damaged during transportation, customers need to provide photos and video evidence within 48 hours after receiving the package, and we will solve the problem via remake, exchange or partial refund.

11. POLICY UPDATES

We reserve the right to update this Shipping & Return Policy at any time without prior notice. Any updates will be posted on this page with the latest revision date. Continued use of our website and services indicates your acceptance of the updated policy.

12. CONTACT US

If you have any questions about shipping time, logistics tracking, return requests or refund issues, please contact our customer support team:

Company Name: Wuhan Meikemanni E-commerce Co., Ltd.

Address: Building 7, Apartment 1202, Huashi Garden, Wuhan, Hubei, China

Email: support@maxbasegolf.com